By: Dr. Jo Ann Santiago, Associate Medical Director of Triple-S
Technology has transformed the way we communicate, work, and live. In healthcare, this digital change has led to telemedicine, a new way to connect with our doctors and get medical care. At Triple-S, we have embraced this new technology to give you more accessible, convenient, and efficient healthcare services.
What is telemedicine?
Telemedicine uses digital communication technology to offer remote healthcare services. This includes consultations with healthcare experts by video or phone, monitoring vital signs remotely, and having digital access to your medical records. You can now do from home what used to require a visit to the doctor’s office.
How telemedicine helps our members
Better access: This benefit is especially helpful for members who live in remote areas or have limited mobility. Telemedicine removes barriers like distance and lack of transportation, making it easier to get care. You won’t need to cancel important appointments when you don’t have a ride or due to bad weather.
Convenience and flexibility: Virtual consultations can work around your schedule. You can talk to your doctor during your lunch break or after work, without missing a full day for an appointment.
Lower exposure: Telemedicine lowers your chances of getting sick in a waiting room. This is especially important during flu season or during a pandemic.
Continuity of care: It is ideal for patients with chronic conditions that need monitoring. Telemedicine makes it possible to have regular checkups without having to make frequent in-person visits.
Telemedicine tools offered by Triple-S
As a Triple-S member, you can use multiple telemedicine platforms and services built to provide a better healthcare experience:
Triple-S Patient Portal: Our digital portal lets you access your health records and lab results. You can also book appointments and connect securely with your healthcare providers. You can also ask for refills of your medications and view your claims history. https://www.mitriples.com
Triple-S Mobile App (Mi Triple-S): Our app gives you access to many telemedicine services on your cell phone or tablet. It lets you find providers, check your benefits, and view your digital insurance card.
Telemedicine services
TeleConsulta MD: For urgent medical issues, but not for emergencies. We offer access to certified doctors from 6:00 a.m. to 10:00 p.m., seven days a week. This is helpful if you develop symptoms outside of normal office hours. These sessions use secure systems that follow HIPAA health privacy standards.
Tele Consulta: Phone helpline with fully trained healthcare staff (nurses) using the latest technology. Available 24 hours a day, 7 days a week, free of charge.
How to make the most out of telemedicine
For a successful virtual appointment, make sure you have a stable internet connection and a device with a camera and microphone. Prepare your questions in advance and have your current list of medications on hand. Find a private, well-lit space for the appointment.
Remember that telemedicine can be used for many consultations, but you may need a physical exam in some cases. Your doctor will tell you when you need to come in for a visit.
The future of healthcare
Telemedicine is not a substitute for traditional in-person care. Instead, it is a way to complement it to create a more complete and convenient healthcare system. At Triple-S, we keep investing in technology to give you better care and to provide easier access to quality healthcare.
The digital revolution in healthcare is just getting started. We are excited to join you on this journey to a more connected, personalized, and efficient healthcare experience.